» Treatments » Our Terms and Conditions Appointment Cancellation Please note EF MEDISPA operates on a 48 hour cancellation policy. If you wish to cancel or rearrange appointments, we kindly ask you to give us 48 hours notice. We reserve the right to charge the cost of the appointment if there is a no show or adequate notice is not given. Credit card details will be taken to confirm the bookings from new clients. For complimentary consultations, a £50 no show fee is chargeable if adequate notice is not given. To change or cancel your appointment Please phone your dedicated EF MEDISPA clinic and speak to a member of our team if you wish to change or cancel your appointment. We strive to ensure that we are always available to you and are open 7 days a week. Courses Courses are non- refundable, however balances for outstanding treatments can be transferred to alternative aesthetic treatments. Please speak to your Treatment Coordinator for details. Please also note we may recommend a change in your treatment programme during your course of treatments to meet your individual needs. Policy on Children We regret that we are unable to allow children to remain unaccompanied in the reception area. Our Front of House staff are neither trained nor insured to look after children, and we respectfully ask our clients to refrain from asking our receptionist to watch their children during treatments. For safety reasons, children are not allowed in the treatment rooms at any time. Policy on Pets We regret that we are unable to allow pets in the clinic for hygiene reasons. Promotional Offers All offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases. Gift Vouchers Gift Vouchers and non-refundable, cannot be exchanged for cash and will state how long they are valid for. Limited to one voucher per person. Gift Vouchers cannot be used for product purchases, medical or surgical treatments or in conjunction with any other offers. Please bring your gift voucher with you to your appointment. Complaints Policy Complaints should be made by e-mail to the manager of your EF MEDISPA clinic. We aim to acknowledge complaints within 5 working days.